Linked operations. Incredible visibility.

With open source field service management (Open FSM) for Odoo, you’ll bridge the gap between field service management and enterprise resource planning, enabling you to maintain a comprehensive, realtime portrait of processes in the field. From communications at the help desk to the way weather affects delivery time, Open FSM builds visibility and tact in all aspects of business operations, strengthening your ability to provide customer service that cares.

Let's manage together

FSM solutions that speak

Working with USA Odoo (an OSI company) to implement Open FSM can increase your field techs’ efficiency by twenty percent. We want to help you spend more time servicing your customers and less time fighting unnecessary hiccups in the field. With Open FSM, we'll clean up obstacles such as dispatch mistakes and delivery delays by eradicating incomplete or incorrect information, making space for a smooth and granular process that invites efficiency and success.

Operations management

Open FSM manages your field operations, including order taking, subscriptions, dispatching, employee and contractor deployment, equipment and parts handling, inventory control and accounting integration for automated billing.

Open FSM in the world

Address the real-world issues you face everyday with pragmatic Open FSM solutions. Manage disruptions due to traffic, weather, shifting priorities, and customer unavailability. Stay compliant with increasingly complex rules and regulations. Improve customer loyalty and satisfaction via customer-centric Service Level Agreements (SLAs), bolstered with predictable appointment times.

Vantage for better visibility

Open FSM condenses operations into a single point of truth. Experience the ability to review contracts with entitlements and service profiles. Integrate with other Odoo modules, such as Inventory, Sales, CRM, and Fleet Management. Update mobile status and locations in real time, and access your important documents via mobile devices.

“We see ourselves more as a service provider versus a company that sells products. The goal is to use Odoo to help provide better service to our customers.”

Oscar Enzo Navarrete Vargas, Compania Cervecerias Unidas (CCU)

CCU uses FSM modules as the center piece of their system integration, allowing for automated and in-touch workflows that create holistic connections between CCU’s processes and their customers. With better visibility in the field, CCU provides streamlined services with every step accounted for.

Share your FSM goals

Open FSM's complete cycle

The Open FSM platform supports the entire field service management life-cycle, from installation, scheduled services, break/fix orders, and emergency calls. Capabilities built into OpenFSM include:

Work order creation and parts management

A seamless process for managing service calls, certifications, and mobile inventory, designed to keep your customers happy.

Demand and capacity planning

Let the system take care of scheduling. Use Open FSM to avoid missed appointments and double-booked surprises.

Work optimization

With optimization tools doing the heavy lifting, this frees up time and space for experts to modify results with human intuition in mind.

Dispatching

When it comes to FSM, disruptions in pace and workflow can be a common occurrence. Our real-time tools help your dispatchers stay in charge and on top of the situation.

Analysis / reporting and operations

See what’s really going on when you use historical data to improve your operations.

Why you'll love working with us

Before starting work on any Odoo implementation, we take the time to get to know your business. And after we’ve done so, we’ll take what we’ve learned and apply it to a systems build that’s right for you. Our Open FSM platform supports the entire field service management lifecycle, from installation to analysis and reporting. You’ll access an array of optimizations built in to help your operations prosper.

How we know we'll love working with you

Closing the distance between the office and the field as an implementation technique we’ll love helping you with. It’s important to us that an operation such as FSM is communicable and healthy, and that all aspects of its function are working with topnotch quality. We take pleasure in watching companies become optimized by Odoo integration, especially when it comes to bridging field operations with technology that enables the cycle to move efficiently every step of the way.